Terms & Conditions

Rewards Holiday departures are priced in CAD dollars.

 

Tour Fare Includes

• International air transportation: Round trip flights from designated gateways to your destination per tour itinerary. Please note, “Land Only” Package does not include  international flights.
• Internal transportation: All intra-tour transportation are included, such as, Private motor coach land travel, transfers between airport and hotel, and all other domestic transportation within tour as per itinerary.

• Accommodations: Hotel or cruise accommodations are included in the tour cost, based on standard twin-sharing rooms with private facilities. Tour fares shown are quoted on a per person double occupancy rate (two people sharing one room). Rate for triple occupancy is as same as double occupancy. Triple room is a standard twin-sharing room adding a rollaway bed. Single occupancy is subject to Single Supplement charge. Please note, standard rooms at some destination hotels may be smaller than North America hotels.

• Sightseeing & Admissions fees: Comprehensive sightseeing, admission/entrance fees are included per itinerary (unless specified). The arrangements of these programs are determined by local tour operator and are based on local circumstances such as weather, traffic, holidays, etc.

• Meals: Daily meals and local flavors only included as specified in the itinerary. Meal codes are: B=Breakfast, L=Lunch, D=Diner, IM=In-Flight Meals. Breakfast is usually buffet style served inside your hotel. Lunch and dinner are usually served at local restaurants.

• Escorting/Guiding Services: Local guides are assigned along the trip to offer local guiding services.

 

Tour fare does not include
Visa processing fee; Airfare between your home city and the designated gateways; travel insurance; items of personal nature such as laundry, room service, phone bills, excess baggage charges, optional tours, and all other items and/or services not specifically listed in the itinerary.

 

Visa Requirement 
Please refer to Visa Requirement under each tour package page. Different destinations has different visa requirement for different passport holders. 

 

Charge for Children
Child from 2-11 years of age is considered child rate. Infant under 2 years of age will have no seat and bed on airplane and at hotels. Child 12 years and older is considered adult with adult rate.

 

Passenger Information
Please note Rewards Holiday requires you to provide your FULL passport names as appearing exactly on your passport. We require and ONLY need your passport name. Failure to do so will result in denial of boarding and passenger takes full responsibility.
It is passengers’ responsibility to double check with Rewards Holiday to make sure you provide the exact names as appearing on your passport when you make an online booking or reserve the tour over the phone. Please note your passport names must be provided correctly in the first place and the names you provided will be used to book your air portion of your trip after we receive your tour deposit. Rewards Holiday will not verify your name spelling when receive your passport later.
When you receive the tour invoice, you must check again and make sure the names appearing on the invoice match exactly your passport names.
Upon receipt of the airline ticket before departure, you should perform the check of name spellings, flight segments, travel dates, etc. and contact us immediately if there is any discrepancy. Please note it is your sole responsibility to make sure all travel information is correct on your travel documents.

 

Methods of Payment
Tour prices listed are in U.S dollars. Cheque payments, Visa, bank draft and electronic bank wire are all acceptable forms of payment. 

 

Deposit

• For regular tours, a non-refundable deposit of $300 per person is required to secure your reservation. Reservation will not be confirmed until your deposit is cleared with our company. To secure a reservation on a trip departing within 60 days, full payment is required at the time of booking.
• For special promotion tours (including Flash deal, travel zoo deal and Groupon deal), Full payment is required at the time of booking.

 

Final Payment
Final payment is due 60 days prior to departure. To take advantage of our cash discount rate simply make the balance payment by checks and bank draft in the cash discount amount as indicated on your invoice to arrive in our company by payment due date. If you wish to pay your balance by credit card, please contact Rewards Holiday one week prior to the balance payment due date so we can send the credit card form to you. Reservation is subject to cancellation if final payment is not received by due date; the deposit will be forfeited. 

 

Cancellation & Refund
Notification of tour cancellation for any reason must be in writing. Verbal cancellation by phone is not acceptable. Any cancellation refunds will be calculated from the date the written cancellation is received in our offices.
Traveler(s) unable to complete the vacation for any reason acknowledge that any and all unused portion(s) of the vacation package is neither refundable nor exchangeable.
Should the traveler(s) cancellation change the room configuration and thereby incurs a single supplement charge to a roommate within 50 days prior to departure, the amount of charge will be deducted from the travelers’ refund. This is in addition to any other cancellation fees that may apply. If the cancellation is made outside 50 days, the roommate has to pay the single room supplement.
Air tickets and all other travel documents must be returned to our office before we can confirm your cancellation with your insurance company where applicable. Applicable refund can only be processed following receipt of the written cancellation and returned documents.
Cancellation Policy (Cancellation penalty is assessed according to the number of days prior to departure date, when we receive your written cancellation notice.)

• 60 days or more $300 per person
• 59 days to 31 days $400 per person
• 30 days to 15 days 50% tour fare per person
• 14 days or less 100% tour fare per

If air tickets have been issued, additional penalty might apply depends on airline cancellation rules and regulations.

The above cancellation penalty will be carried out strictly regardless of the reason that you have to cancel.

**Please note, This cancellation policy DOES NOT apply to any special promotion tours.

 

Travel Documentation
Please refer to official embassy or travel advisory information for each specific destination. 

 

Itinerary Changes

The day-by-day itinerary provided on our website is preliminary and subject to adjustment and change. Rewards Holiday reserves the right to make substitution with hotel/cruise ship of equal standard and quality. There will be no refunds for any difference in the cost of those accommodations. Local tour arrangements are determined by local tour operators and are based on local circumstances such as weather, traffic, holidays, etc.

 

Group size
A minimum of 2 travelers is required to guarantee a group departure. In case we have to cancel a departure due to low participation, clients will have the option to either reschedule the trip or receive a complete refund of all payments they have made to us.

 

Shopping
Shopping is part of some international trips, particularly for the destination like China, which is known as bargain shoppers’ paradise. Your China tour may have shopping stops. Please note shopping is always a personal matter, and Rewards Holiday is not responsible for any purchases you make during your trip, whether that merchant is part of the itinerary or not.

 

Gratuities
The customary gratuities to the tour guides, coach drivers, porters and wait staff are not included in the tour price.

 

Baggage
Baggage is carried at passenger’s risk and baggage insurance is recommended. Although every effort is made to handle clients’ baggage carefully, Rewards Holiday cannot be responsible, assume liability or accept claims for loss or damage to baggage and personal effects due to breakage, theft, or wear and tear throughout the trip.

 

Health & Medical Issues
Our trips are exciting and active vacations. While there is time to relax, there will also be much to see and do, and your excursions may require an extensive amount of walking. Rewards Holiday is not responsible for any costs incurred as a result of medical services or for the quality of medical care received.
Vaccinations are subject to official travel advisories. It is travelers’ responsibility to check with travel clinic for most updated information. We remind you that traveling in some destinations does require certain precautions. It is therefore highly recommended that you check with your family doctor / travel clinic to verify your particular needs. Please note, some shots need to be taken well in advance. 

Travelers Needing Special Assistance
Rewards Holiday regrets that it cannot provide individual assistance to a guest for walking, wheelchairs, motorized scooters, dining and other personal needs. Guest needing such assistance must report to Rewards Holiday when booking the tour and must be accompanied by an able companion who will assist them. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters.

 

Documents
Final documents including air tickets, hotel lists, final tour itinerary, clothing suggestions, reading list, luggage tags and other pertinent information will be emailed to you approximately two weeks prior to departure.

 

Photography on the tour
From time to time, Rewards Holiday will photograph the tour and tour related activities. All travelers consent to the use of their likeness on Rewards Holiday website and in our publications unless they specifically indicate their preference in writing prior to departure.
Others

 

Travel Agent License
Rewards Holiday (Rewards Travel China Inc.) is a registered travel agent with ON Consumer Protection (license number 50019248 ). Wholesale #50021849.

 

Legal
Rewards Holiday shall not be in any way liable for any inconvenience, accidents, loss, personal injury or property damage to you or to those traveling with you in course of the trip resulting directly or indirectly from any occurrences or conditions including but not limited to delays, cancellations, change of schedule, overbooking or downgrading of accommodations, mechanical or construction breakdown, default of any third parties, criminal or terrorist activities, acts of governmental authority, social or labor unrest, hygiene, disease, customs regulations, weather conditions, Acts of God, or any other actions, omissions or conditions beyond the control of Rewards Holiday.

Rewards Holiday shall not be held responsible for any potential risks and/or hazards associated with travel to destinations covered in our tour programs where unanticipated events may occur. Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to standards of quality, hygiene, safety, medical treatment, provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. In consideration for embarking upon travel for which you have sought the assistance of Rewards Holiday you hereby agree to voluntarily assume all risks involved in such travel, whether expected or unexpected, or whether directly or indirectly the result of such travel.

Rewards Holiday reserves the right to change the departure date of any trip, withdraw any tours, alter tour itinerary, and substitute hotels, airlines, cruise ship, land travel operators, and any aspect of your tour package for the convenience of the operation of tours. In the event of cancellation, alteration or substitution of such services due to the operation of the Suppliers, delays, weather, act of government authority or other causes of whatever nature beyond the control of Rewards Holiday. Comparable services would be offered; and, there shall be no refund or penalties in this connection. Rewards Holiday reserves the right to decline to accept, or retain any person as tour member if such person’s physical or mental conditions, in our opinion, impede the operation of the tour. Rewards Holiday reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Rewards Holiday. Doing so will constitute full settlement with the tour member.

Airlines, cruise lines, rail, motor coach and other transportation carriers concerned shall not be liable for any act, omission or event during the time the passengers are not on board their planes, cruise ship or conveyances. All transportation carriers herein mentioned shall have or incur no responsibility for liability to any traveler aside from their liability as common carriers.

Hotel and cruise ship profiles are based upon information provided to Rewards Holiday. by hotels and cruise ships, or their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Rewards Holiday does its best to maintain current information, however, is not responsible for any inaccuracies, changes in features or amenities, or images provided by third parties.
Payment of the required deposit constitutes consent to all provisions of the conditions and general information contained herein for all travelers covered by the payment. The General Conditions under which you agree to utilize the services of Rewards Holiday in arranging the tours may not be amended in any way except in writing signed by an authorized officer of Tour Beyond, Inc.

The Agency reserves the right to modify this Terms & Conditions at any time and Customer’s continued use of this service will be conditioned upon the Terms & Conditions in force at the time of use.

Rewards Holiday makes every effort to ensure accuracy on the website and brochure; however, Rewards Holiday cannot be held responsible for any errors or omissions in the publications.

 

Claims & Jurisdiction 
All claims against Rewards Holiday must be filed in writing within 30 days after completion of the tour. By utilizing the services of Rewards Holiday. you agree that the exclusive venue for all claims, actions or proceedings against Rewards Holiday. of whatsoever nature arising out of this contract shall be the Province of Ontario; and, such claim actions or proceedings shall be determined according to the laws and jurisdiction of the Province of Ontario.

 

Limitation of Liability 
By booking one of these vacation packages, you acknowledge that in all events Rewards Travel Holiday shall not be liable for any consequential, psychological or emotional damage and that the sole extent of liability of Rewards Holiday shall never exceed the amount actually paid by you to Rewards Holiday.

**Please note, above is a general terms and conditions for most of the tours. There are more specific policies towards special promotion tours.  For specific information, please refer to policies of each tour.